SHIPPING

All shipments are handled by TNT, GLS and UPS. In certain circumstances (international shipments and deliveries to remote areas), the courier may use third-party delivery partners.

Shipping Methods

Shipping is available only to the areas and countries expressly listed on gaffistore.com. Purchase requests from countries not listed on our website must be assessed in advance by contacting us at info@gaffistore.com.

For shipments to countries outside the EU, please note that customs duties and import taxes are the responsibility of the customer/recipient.

Delivery Times

Orders placed on gaffistore.com are generally delivered within 1–2 business days from dispatch for all shipments within Italy.

For remote areas and islands, delivery may be delayed by up to 7 business days.

For all international shipments, delivery times range from a minimum of 6 business days to a maximum of 15 business days.

Delivery times may be subject to delays during public holidays.

Gaffi Store 1966 shall not be held liable for delays or holds caused by customs inspections or force majeure events.

Shipment Tracking

All shipments can be tracked using the tracking number provided in the email sent to the customer when the order is dispatched. Where possible, customers will also receive updates on the status of their shipment via email or SMS.

Delivery

Upon delivery, customers are advised to carefully inspect the parcel in the presence of the courier to check that the packaging is intact and that there is no damage to the contents or evidence of tampering of any kind.

Customers must also verify that the sender indicated on the parcel is Gaffi S.R.L.

If the parcel does not meet the above conditions, customers should immediately contact Gaffi Customer Service through the designated communication channels.

Any complaints regarding damage, missing items or delivery to an incorrect address must be submitted to Gaffi S.R.L. within 15 days of the delivery date. Complaints submitted after this period cannot be accepted.

By placing an order, customers enter into a commercial agreement with Gaffi S.R.L. and undertake to accept delivery of their parcel.

If delivery cannot be completed for reasons attributable to the customer (such as an incorrect address, repeated absence of the recipient or an incorrect telephone number), or if the customer refuses delivery, the shipping costs, cash-on-delivery charges and any applicable customs duties will be deducted from the refund due to the customer.