FAQs

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Account

No, you can shop as a guest without creating an account.

Go to the profile icon in the top right corner and click on "Register".

Use "Forgot password" on the login page. You will receive an email to reset it.

Yes, all your data is protected and processed according to our Privacy Policy.

Orders

24-48 business hours in Italy, 3-4 days for islands and remote areas.

Yes, as long as it has not been picked up. Contact us at +39 06 44237073 or via email.

Yes, choose "Store Pickup" at checkout. Pick up at Viale Ippocrate 40 (Rome).

Please check that it is correct. Coupons are not cumulative or valid on sale items.

Card, PayPal, Scalapay.

All our products are 100% original and come with official labels.

Returns

You have 14 days to request a return. We do not offer refunds or exchanges for orders shipped to Europe or worldwide.

Yes, contact us with your order number.

It depends on the payment method. Usually within 5 business days.