Shipping & Return Policy
SHIPPING
All shipments are made through the courier TNT, GLS, UPS. In some circumstances (International Shipments and remote areas) the courier may use partners for delivery.
Method
Shipments are guaranteed only in the areas and countries expressly indicated on gaffistore.com. Purchase requests from countries not listed must be evaluated beforehand by sending an email to info@gaffistore.com.
For shipments to non-EU countries, it is specified that customs duties are the responsibility of the customer/recipient.
Delivery Times
Orders placed on gaffistore.com are delivered on average within 1/2 working days from shipment for all shipments in Italy. For remote areas or islands, delivery may be delayed by up to 7 working days. For all international shipments, delivery times can range from a minimum of 6 working days to a maximum of 15/18 working days. Delivery times may be delayed during holidays.
In case of delays and/or blocks due to customs checks or force majeure, Gaffi Store 1966 cannot be held responsible.
Tracking
The traceability of all shipments is guaranteed by the tracking number included in the email sent to the customer at the time of shipment. Where possible, all updates related to the shipping status will be sent to the customer (via email or SMS).
Delivery
Upon delivery of the package, the customer is invited, in the presence of the courier, to carefully check the integrity of the packaging, in order to verify that there has been no damage to the internal contents or tampering of any kind.
The customer is obliged to check that the sender of the shipment is: Gaffi S.R.L.
If the package does not comply with the standards described above, immediately contact Gaffi customer service through the dedicated channels. Any complaint regarding damage, shortages, or deliveries to incorrect addresses must reach Gaffi s.r.l. no later than 15 days from the delivery date. Otherwise, it cannot be accepted.
All customers who place an order establish a commercial relationship with Gaffi s.r.l. and therefore undertake to accept the delivery of their package. If the package is not delivered for reasons dependent on the customer (incorrect address, recipient always absent, incorrect phone number, etc.), or if the customer refuses delivery, shipping costs, cash on delivery costs, and any customs duties will be deducted from the refund due to the customer.
To make a return, contact us via Whatsapp, or call +06 44237073.
We do not offer refunds or exchanges for orders shipped to Europe or worldwide.
Return and Exchange Policy within 14 days
Welcome to our return and exchange policy. We are committed to ensuring your complete satisfaction with the products purchased on our site. If for any reason you wish to return or exchange an item, you've come to the right place. Here you will find all the necessary information for a hassle-free return or exchange experience within 14 days from the delivery date.
N.B. For certain items, it is not possible to request a return with monetary refund: this will be explicitly stated on the product pages, so please refer to them.
The available return options are as follows:
Return with Redeemable Voucher + 5% Bonus:
We offer the possibility to return the item and receive a redeemable voucher, to which we add a 5% bonus. This option allows you to make future purchases with an added advantage.
Return with Monetary Refund (shipping costs borne by the customer):
To ensure maximum satisfaction, we offer the possibility to return items with a refund to the payment method used.
N.B. Shipping costs incurred by Gaffi s.r.l. will not be refunded.
Please also note that return shipping costs will be borne by the customer.
Size Exchange or Item Return (free shipping):
If the size or item is not perfect, we are happy to offer a free exchange service. Return shipping is at our expense to ensure a worry-free experience.
Conditions for Return and Exchange
To ensure that the return or exchange process runs smoothly, please comply with the following conditions:
The item must be returned or requested for exchange within 14 days from the delivery date.
The item must be in new and unused condition, with all original packaging, intact tags, the warranty seal untampered, and the invoice/receipt issued with the order.
The item or items must be packed in a cardboard box for protection during transport, possibly the same box used for shipping to the customer.
How to make a return or exchange
To initiate the return or exchange process, follow these simple steps:
Contact Gaffi assistance via email, phone, or the WhatsApp button on the website.
Follow the instructions and provide the requested information to start the return or exchange procedure. You will be guided through the process, which includes the issuance of a prepaid return label in case of item exchange, if necessary.
Pack the item securely, making sure to include all original packaging, intact tags, the untampered warranty seal, and the invoice/receipt issued with the order.
Return the item using the prepaid return label or the shipping method specified in the instructions.
N.B. For certain items, it is not possible to request a return with monetary refund: this will be explicitly stated on the product pages, so please refer to them.
Processing Time
Once the returned item is received, our team will perform a quality check to ensure it meets the return conditions. Once the return is confirmed, the refund will be processed within 7 working days. If you requested an exchange, we will do our best to process the shipment of the new item as quickly as possible.
Customer Support
Our customer support team is available to answer any questions or concerns you may have regarding returns and exchanges. Do not hesitate to contact us via Whatsapp or email, and we will be happy to assist you.
Thank you for choosing GAFFI | 1966 as your online shopping destination. We are dedicated to providing high-quality products and exceptional customer service. We hope this return and exchange policy gives you the peace of mind to shop with confidence.