Refund policy
Returns Policy
To request a return, contact us via WhatsApp or call us at +39 06 44237073.
We do not offer refunds or exchanges for orders shipped to Europe or worldwide.
14-Day Returns and Exchanges Policy
Welcome to our Returns and Exchanges Policy. We are committed to ensuring your satisfaction with the products purchased on our website. If, for any reason, you wish to return or exchange an item, you will find all the information you need below to complete the process within 14 days of the delivery date.
Please note: Certain items are not eligible for returns with a monetary refund. This restriction will be clearly stated on the relevant product pages. We therefore encourage customers to check the product details before making a purchase.
The following return options are available:
Return for Store Credit + 5% Bonus:
You may return an item in exchange for store credit, and we will add an extra 5% bonus to the credit amount. This option allows you to make future purchases with an additional benefit.
Return for a Monetary Refund (return shipping at the customer's expense):
We also offer the option of returning items for a refund to the original payment method. Please note that the cost of return shipping is the customer's responsibility.
Please note: Original shipping costs and any restocking fees incurred by Gaffi S.r.l. are non-refundable. Please contact us in advance to find out the applicable fees.
Size Exchange or Item Exchange (free return shipping):
If the size or item is not quite right, we are happy to offer a free exchange service. We will arrange the return shipping to ensure a straightforward and hassle-free experience.
Return and Exchange Conditions
To ensure that the return or exchange process runs smoothly, please comply with the following conditions:
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The return or exchange request must be submitted within 14 days of the delivery date.
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The item must be in new, unused condition, with all original packaging, tags intact, the warranty seal undamaged, and the invoice or receipt issued with the order.
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The item or items must be packed in a cardboard box to protect them during transit. Whenever possible, please use the same box in which the order was originally delivered.
How to Request a Return or Exchange
To initiate a return or exchange, please follow these simple steps:
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Contact Gaffi Customer Service by email, telephone, or via the WhatsApp button available on our website.
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Follow the instructions and provide the information required to initiate the return or exchange process. Our team will guide you through the procedure, including the issuance of a prepaid return shipping label for item exchanges, where applicable.
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Pack the item securely, ensuring that all original packaging is included, the tags are intact, the warranty seal has not been tampered with, and the invoice or receipt issued with the order is enclosed.
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Return the item using the prepaid return label or the shipping method specified in the instructions provided by our team.
Please note: Certain items are not eligible for returns with a monetary refund. This restriction will be clearly stated on the relevant product pages. Please check the product details before proceeding.
Processing Time
Once we receive the returned item, our team will carry out a quality inspection to ensure that it meets the return conditions.
Once the return has been approved, the refund will be processed within 7 business days. If you have requested an exchange, we will do our best to dispatch the replacement item as quickly as possible.
Customer Service
Our Customer Service team is available to answer any questions or concerns you may have regarding returns and exchanges. Please do not hesitate to contact us via WhatsApp or email, and we will be happy to assist you.
Thank you for choosing GAFFI | 1966 for your online shopping. We are committed to offering high-quality products and exceptional customer service. We hope this Returns and Exchanges Policy gives you the confidence and peace of mind to shop with us.